Shipping & Delivery

GiftsMedia products can be fulfilled from different locations, so delivery time depends on the item, destination and whether personalisation is required. The product page and order updates are the best place to check the estimate for a specific purchase.

Processing before dispatch

Many non-custom orders are prepared for dispatch in roughly 2–5 business days, but this is not a guaranteed site-wide processing time. Stock availability, sourcing and product type can change the estimate. Personalised and made-to-order items may need longer.

Delivery estimates

Transit time begins after dispatch. International routes, customs checks, local carrier conditions and peak periods can affect delivery. If you are buying for a fixed date, order early and treat an estimate as an estimate rather than a guaranteed arrival date.

Where an order may ship from

We use fulfilment partners and may fulfil products from different warehouses depending on stock and destination. This means two items from the same order can occasionally arrive separately.

Tracking

When tracking is available, it is provided after dispatch. Tracking can take a little time to begin showing movement after the shipping label is created.

Customs and import charges

International orders can be subject to local customs, taxes or import requirements depending on the destination and shipping method. Where charges are not collected at checkout, the recipient may be responsible for them.

Incorrect delivery address

Please check the shipping address carefully before placing the order. Once fulfilment has started, an address change may no longer be possible.

Need help?

Email hello@giftsmedia.com with your order number and delivery question.