Privacy Policy

This Privacy Policy explains how GiftsMedia handles personal information when you browse the site, place an order, contact us or use interactive features such as the AI Gift Idea Generator.

Who is responsible for your data?

For privacy questions or requests, email hello@giftsmedia.com.

Information you provide

Depending on how you use GiftsMedia, we may receive your name, email address, billing and delivery address, recipient details, order details, product selections, support messages and other information you choose to submit. GiftsMedia supports guest checkout, so a customer account is not required to place an order.

Payment information and PayPal

Payments are processed by the payment service offered at checkout. When PayPal is used, PayPal processes payment and transaction information as an independent controller for its own payment, fraud-prevention, legal and service purposes. GiftsMedia does not ask you to send complete payment-card details by ordinary email. You can read PayPal’s privacy information at PayPal Privacy.

Order fulfilment and delivery

We share the information reasonably necessary to prepare and deliver your order with service providers involved in fulfilment, warehousing, shipping, tracking, customer support, fraud prevention and related ecommerce operations. This can include a recipient’s name, delivery address, contact information, selected product or variation and other order information needed to complete the purchase.

AI Gift Idea Generator inputs

If you use the AI Gift Idea Generator, the text you submit may be processed by technology providers used to generate the response and operate the feature. Avoid entering passwords, payment information, government identification numbers, health information or other sensitive personal data into the generator. AI outputs are suggestions and should not be treated as confidential storage.

Cookies, analytics and security data

Depending on the services enabled and your consent choices, GiftsMedia and its service providers may process information such as IP address, browser and device information, pages viewed, referral source, approximate location, cookie identifiers, shopping-cart activity and security or fraud signals. Where consent is legally required for non-essential cookies or similar technologies, those technologies should be used in accordance with the consent choices presented to you.

Why we process information

Depending on the activity and applicable law, processing may be necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests such as website security, fraud prevention and customer support, or rely on your consent where consent is required. We do not use consent as a blanket basis for every processing activity.

Who may receive information

Recipients can include payment providers, fulfilment and logistics partners, hosting and security providers, analytics and technology providers, professional advisers and public authorities where disclosure is legally required. We do not sell customer personal information to advertisers.

International data transfers

Some service providers may process information outside your country or outside the European Economic Area. Where EU or EEA data-transfer rules apply, transfers should rely on an available legal mechanism or safeguard, such as an adequacy decision, approved contractual safeguards or another lawful transfer route.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute handling and legal obligations. Different categories of records can have different retention periods.

Your privacy rights

Depending on the law that applies to you, you may have rights to be informed, access personal data, correct inaccurate data, request erasure, restrict processing, receive portable data, object to certain processing, withdraw consent where consent is the legal basis, and complain to a competent data-protection authority. These rights are not absolute and can be subject to legal conditions and exceptions.

Security

We use reasonable organisational and technical measures intended to protect information appropriate to the nature of the service. No internet transmission or storage system can be guaranteed to be completely secure.

Children

GiftsMedia is not intended to knowingly collect personal information from children who cannot lawfully consent to the relevant processing in their jurisdiction. If you believe a child has provided personal information improperly, contact us.

Changes to this policy

We may update this policy when our services, payment methods, fulfilment arrangements, technology providers or legal obligations change. The current version published on this page applies from its stated update date.

Contact

For privacy enquiries or rights requests, email hello@giftsmedia.com. We may need to verify your identity before acting on a request.