Returns & Refunds

If an item arrives damaged, incorrect or incomplete, contact us before sending anything back. Many fulfilment issues can be resolved with a replacement or refund after we review the order and supporting evidence.

Damaged, incorrect or missing items

Email hello@giftsmedia.com as soon as reasonably possible with your order number and clear photos of the item, packaging and shipping label where relevant. Keep the item and packaging until we confirm the next step.

Change-of-mind returns

Return eligibility can vary by product, fulfilment route and applicable consumer law. Contact us before returning an item so we can confirm whether a return is available and provide the correct instructions. Do not send an item to an address shown on the parcel unless support has confirmed that return address.

Personalised and made-to-order products

Custom items are made for a specific order and may become non-cancellable once production has started. Change-of-mind returns may also be restricted for personalised goods, subject to any rights that apply under local law. Damaged, defective, incorrect or materially misdescribed custom items are handled separately.

Cancellations

Contact us quickly if you need to cancel an order. We can only cancel where fulfilment or production has not progressed beyond the point at which cancellation is possible.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider can take additional time to display the refund after it has been processed.

Your legal rights

Nothing on this page is intended to remove consumer rights that cannot lawfully be excluded in your country or region.